Dear valued customers,
We have recently received reports from guests regarding individuals impersonating our hotel and sending fake payment links in an attempt to deceive them into providing personal and payment information. We deeply regret this situation and would like to alert everyone to be vigilant about such fraudulent activities.

Please be advised that we will never request credit card numbers, passwords, or any sensitive information through email or any insecure channels. Any  requesting modifications to your card details or payment information may be a fraudulent attempt. If you receive such emails, please refrain from clicking on any links or providing any personal information.

To protect your data security, we recommend taking the following measures:
  1. Avoid clicking on any suspicious links, especially those requesting personal information or payment.
  2.  If you suspect receiving a fraudulent email, please contact our customer service team immediately (OLAH Hualien +886-3-832-6655, OLAH Taichung +886-4-2221-7668). We will provide assistance and further investigate the matter.

We will continue to strengthen our security measures to ensure you enjoy safe and reliable services at our hotel. If you have any questions or require assistance, please feel free to contact our customer service team.

Thank you for your understanding and support!
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